Faq
Frequently Asked Questions
Orders & Shipping
What shipping methods do you offer?
We provide standard and express shipping options to most countries. Delivery times vary depending on your location and the selected shipping method. You'll see available options and estimated delivery dates during checkout.
How can I track my order?
Once your order ships, you'll receive a confirmation email with tracking information. You can use the provided tracking number to monitor your package's journey directly with the carrier.
What is your return policy?
We accept returns within 30 days of delivery for unused products in original packaging. Some items like measurement tools and refractometers may have specific return conditions due to calibration requirements. Please contact us before initiating a return.
Products & Technical Support
Do your smart home devices require special installation?
Most of our smart home products are designed for easy DIY installation with comprehensive instructions included. For complex installations, we recommend consulting the product manual or contacting our support team for guidance.
How do I calibrate measurement tools and refractometers?
Each measurement device comes with specific calibration instructions. For precise instruments like refractometers and power meters, we provide detailed calibration procedures in the user manual. Some products may require professional calibration services for optimal accuracy.
Are your watches water-resistant?
Water resistance varies by watch model. Please check the product specifications for each watch's water resistance rating. We recommend avoiding exposure to water beyond the specified limits to maintain your watch's integrity.
How accurate are your soil testers?
Our soil testers provide professional-grade accuracy when used according to instructions. For best results, ensure proper soil sampling techniques and regular calibration as recommended in the product manual.
Payment & Security
What payment methods do you accept?
We accept major credit cards (Visa, MasterCard, American Express), PayPal, and select regional payment methods depending on your location. All transactions are encrypted and secure.
Is my payment information secure?
Yes, we use industry-standard SSL encryption to protect all payment transactions. We do not store your complete payment details on our servers.
Warranty & Support
What is your warranty policy?
Most products come with a manufacturer's warranty ranging from 1-2 years. Warranty terms vary by product category. Please refer to individual product pages for specific warranty information and conditions.
How can I contact customer support?
For any questions or assistance, please email us at [email protected]. Our support team typically responds within 24-48 hours during business days.
Do you provide international shipping?
Yes, we ship to most countries worldwide. Shipping costs and delivery times vary by destination. Some restrictions may apply to certain products based on local regulations.