Privacy policy

Introduction

At NexusKintsugi, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, store, and protect data when you interact with our website and purchase our products, including watches, measurement tools, pet training equipment, smart home devices, refractometers, power meters, and soil testers.

We comply with international privacy regulations including the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA).

Information We Collect

Personal Information

  • Contact details (name, email address, shipping address)
  • Payment information (processed securely through our payment processors)
  • Order history and purchase details
  • Communication preferences

Automatically Collected Information

  • Device information (IP address, browser type, operating system)
  • Website usage data (pages visited, time spent, click patterns)
  • Cookies and similar tracking technologies

How We Use Your Information

  • Process and fulfill your orders for our products
  • Provide customer support and respond to inquiries
  • Send order confirmations, shipping notifications, and product updates
  • Improve our website functionality and user experience
  • Prevent fraud and enhance security measures
  • Comply with legal obligations and enforce our terms of service

Legal Basis for Processing (GDPR)

We process your personal data based on the following legal grounds:

  • Contractual necessity: Processing necessary to fulfill your orders
  • Legal obligation: Compliance with applicable laws and regulations
  • Legitimate interests: Improving our services and preventing fraud
  • Consent: Where required by law for specific processing activities

Data Sharing and Disclosure

We do not sell your personal information to third parties. We may share your data with:

  • Shipping carriers to deliver your orders
  • Payment processors to complete transactions
  • Service providers who assist in website operations (under strict confidentiality agreements)
  • Legal authorities when required by law or to protect our rights

All third-party providers are contractually obligated to protect your data and use it only for the services they provide.

Data Storage and Security

Storage Locations

Your data may be stored and processed in various locations, including countries outside your residence. We ensure appropriate safeguards are in place through standard contractual clauses and other approved mechanisms.

Security Measures

  • Encryption of sensitive data during transmission (SSL/TLS)
  • Secure storage systems with access controls
  • Regular security assessments and monitoring
  • Employee training on data protection principles

Retention Period

We retain personal data only as long as necessary for the purposes outlined in this policy, or as required by law. Typical retention periods include:

  • Order information: 7 years for tax and legal compliance
  • Customer service communications: 3 years
  • Marketing preferences: Until you withdraw consent

Your Rights and Choices

GDPR Rights

  • Access: Request a copy of your personal data
  • Rectification: Correct inaccurate or incomplete data
  • Erasure: Request deletion of your personal data
  • Restriction: Limit processing of your data
  • Portability: Receive your data in a structured format
  • Objection: Object to certain processing activities

CCPA Rights

  • Right to know what personal information is collected
  • Right to delete personal information
  • Right to opt-out of the sale of personal information
  • Right to non-discrimination for exercising CCPA rights

To exercise any of these rights, please contact us at [email protected].

Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Remember your preferences and shopping cart contents
  • Analyze website traffic and user behavior
  • Provide personalized content and recommendations
  • Enable essential website functionality

You can control cookie settings through your browser preferences. Note that disabling cookies may affect website functionality.

International Data Transfers

As a global e-commerce business, your data may be transferred to and processed in countries outside your country of residence. We ensure such transfers comply with applicable data protection laws through appropriate safeguards, including:

  • EU Standard Contractual Clauses
  • Adequacy decisions
  • Binding corporate rules

Children's Privacy

Our website and services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal data from a child, we will take steps to delete such information.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the updated policy on our website with a new effective date.

Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Email: [email protected]

We will respond to all legitimate requests within the timeframes required by applicable law.