Refund policy

Refund Policy

At NexusKintsugi, we strive to ensure your complete satisfaction with every purchase. This policy outlines the terms and conditions for refunds and returns for all products including Watches, Measurement Tools, Pet Training equipment, Smart Home devices, Refractometers, Power Meters, and Soil Testers.

Eligibility Criteria

  • Items must be returned within 30 days of delivery
  • Products must be in original condition with all tags and packaging intact
  • Proof of purchase (order number) is required
  • Customized or personalized items are not eligible for refund
  • Software and digital products are non-refundable once downloaded

Return Process

  1. Contact our support team at [email protected] to initiate return request
  2. Include your order number and reason for return
  3. You will receive return instructions and shipping address
  4. Pack the item securely in original packaging
  5. Ship the item using a trackable shipping method

Refund Processing

Once we receive and inspect your returned item:

  • Refunds will be processed within 5-7 business days
  • Refund will be issued to your original payment method
  • Shipping costs are non-refundable unless the return is due to our error
  • You will receive email confirmation when refund is processed

Damaged or Defective Items

If you receive a damaged or defective product:

  • Contact us within 7 days of delivery at [email protected]
  • Include photos/videos showing the damage or defect
  • We will arrange for replacement or full refund at no additional cost
  • Return shipping will be covered by NexusKintsugi

Non-Refundable Items

  • Gift cards
  • Downloadable software products
  • Personal care items (for hygiene reasons)
  • Items marked as final sale

Questions

For any questions regarding our refund policy or to initiate a return, please contact us at [email protected]. Please allow 24-48 hours for response during business days.