Shipping policy

Shipping Information

At NexusKintsugi, we are committed to delivering your orders promptly and securely. We offer Standard Shipping to all our customers worldwide.

Standard Shipping

  • Processing time: 1-3 business days
  • Delivery time: 5-10 business days
  • Shipping costs are calculated at checkout based on destination and package weight
  • Tracking information will be provided via email once your order ships

Shipping Destinations

We currently ship to most countries worldwide. During checkout, you can verify if we deliver to your location. Some restrictions may apply to remote areas.

Order Processing

Orders are processed Monday through Friday, excluding public holidays. Orders placed after 2:00 PM EST will be processed on the next business day.

Shipping Confirmation & Tracking

You will receive a shipping confirmation email with tracking information once your order leaves our warehouse. Please allow 24 hours for tracking information to become active.

Delivery Issues

If you experience any issues with your delivery, please contact our support team at [email protected] within 14 days of the expected delivery date.

Common Delivery Scenarios:

  • Failed Delivery Attempts: Carriers will typically attempt delivery 3 times before returning the package to us
  • Incorrect Address: Please ensure your shipping address is correct before placing your order
  • Customs & Import Duties: International customers are responsible for any customs fees or import taxes

Product-Specific Shipping Notes

Due to the nature of our products, please note:

  • Measurement Tools and Refractometers are shipped in protective packaging
  • Smart Home devices include all necessary components for installation
  • Soil Testers and Power Meters are calibrated before shipping
  • Watches are shipped in secure watch boxes
  • Pet Training equipment includes instructional materials

Contact Information

For any shipping-related inquiries, please contact our customer support team at [email protected]. We typically respond within 24 hours during business days.