Tracking order
At NexusKintsugi, we understand the importance of knowing exactly where your order is during its journey to you. Our streamlined tracking system ensures you stay informed every step of the way.
How to Track Your Order
- Order Confirmation: Immediately after placing your order, you'll receive a confirmation email containing your order number and estimated delivery timeline.
- Shipping Notification: Once your order ships (within 1-3 business days for most items), you'll receive a shipping confirmation email with your tracking number and carrier information.
- Tracking Updates: Use the provided tracking number to monitor your package's progress through the carrier's system.
- Delivery: Receive real-time updates until your package arrives at its destination.
Tracking Your Package
We recommend using the following reliable third-party tracking service for comprehensive package monitoring:
17Track
A global package tracking platform that supports over 200 carriers worldwide.
How to use:
- Visit: https://www.17track.net/en
- Enter your tracking number in the search field
- Click "Track" to view detailed shipping information
- The platform will display current location, transit history, and estimated delivery date
Important Notes
- Tracking information may take 24-48 hours to appear in carrier systems after shipping
- During peak seasons, tracking updates might experience slight delays
- For international orders, additional customs processing time may apply
- Keep your order number and tracking information secure
Need Assistance?
If you encounter any issues with tracking your order or have questions about your shipment, our support team is here to help.
Email us at: [email protected]
Please include your order number in all communications for faster assistance.
Standard Shipping Times
- Domestic Orders: 3-7 business days
- International Orders: 7-21 business days
- Express Shipping: 1-3 business days (where available)
Actual delivery times may vary based on carrier performance and destination.