Terms of service

User Agreement

By accessing and using NexusKintsugi.com, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service. These terms govern your use of our website and services related to the purchase of watches, measurement tools, pet training equipment, smart home devices, refractometers, power meters, and soil testers.

You must be at least 18 years old to make purchases on our platform. We reserve the right to modify these terms at any time, and continued use of our services constitutes acceptance of any changes.

Limitation of Liability

NexusKintsugi shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from your use or inability to use our services. Our total liability for any claims related to our products or services shall not exceed the purchase price of the product in question.

We are not responsible for:

  • Damages resulting from improper use of products
  • Technical issues beyond our reasonable control
  • Third-party actions or services
  • Product performance in conditions not specified in manufacturer guidelines

Intellectual Property Protection

All content on NexusKintsugi.com, including but not limited to text, graphics, logos, images, and software, is the property of NexusKintsugi or our licensors and is protected by international copyright and intellectual property laws.

You may not:

  • Reproduce, distribute, or modify any content without explicit written permission
  • Use our branding or trademarks without authorization
  • Reverse engineer any software or technology used on our platform
  • Scrape or collect product information for commercial purposes

Refund Policy

We offer a 30-day return policy for all products in original condition with packaging and accessories intact. To be eligible for a return:

  • Items must be unused and in original packaging
  • Return requests must be initiated within 30 days of delivery
  • Proof of purchase is required
  • Customized or personalized items are not eligible for return

Refunds will be processed to the original payment method within 7-10 business days after we receive and inspect the returned item. Shipping costs are non-refundable unless the return is due to our error.

For defective products, please contact us at [email protected] within 14 days of receipt for replacement or repair options.

Dispute Resolution

Any disputes arising from your use of NexusKintsugi services shall first be attempted to be resolved through direct negotiation. Please contact us at [email protected] with detailed information about your concern.

If we cannot resolve the dispute informally, both parties agree to attempt mediation through a mutually agreed-upon mediator before pursuing other remedies. The prevailing party in any legal action shall be entitled to recover reasonable attorney's fees and costs.

These terms are governed by the laws of Hong Kong, without regard to its conflict of law provisions.


Governing Law
These Terms shall be governed by the laws of the Hong Kong, without regard to conflict of law principles.

Contact Information

For questions about these Terms of Service or any other inquiries, please contact us at [email protected].